Returns Policy

Natureshead returns policy

Black Bear Boating & Leisure will deliver any paid for goods in the quickest possible way, usual delivery is 2/3 days however were we are sending goods overseas (this means across any water) this period may be extended up to two weeks or longer at the company’s discretion.

The company has an ongoing belief that good customers expect and deserve a top class service.

UK Returns

In the UK, any problem reported to us on delivery will be dealt with in the following manner:

Faulty product, automatic replacement on return of goods to the company.

Faulty product reported after 24 hours from delivery, product replaced after testing by the company, provided fault was found

Refunds are discretionary to the company and are made if there is a fault with any goods sold

Any goods that are wrongly ordered by the customer will be replaced subject to a 20% restocking charge (discretional to the company)

Goods must be returned in a clean condition, failure to do so will in cure a cleaning charge of £100.00

Overseas and anywhere the company has to pay a surcharge on delivery (overseas means across any water)

The company will only replace faulty goods on a like for like basis and only once the faulty goods are returned to the company

Wrongly ordered goods will only be refunded, once they are returned to the company in a good saleable condition, overseas postage is not refundable under any condition (overseas means across any water or were the company has to pay any surcharge on delivery) any remaining refund will be subject to a 30% re stocking fee

Epoxies Returns

The performance of these epoxies depends on many factors outside the control of the company, including surface preparation, proper application and environmental conditions.

Therefore we can not guarantee this products suitability for your application purpose or use

We shall not under any circumstances be liable for incidental or consequential damages. By purchasing or using these products you agree that the sole and exclusive remedy if any is limited to a refund or replacement of the product at the companies option

Before any epoxy is returned a written authority must be obtained from the company

any product that is not returned must be in a saleable condition seals must not be broken

Products ordered by mistake are subject to 20% restocking charge.

Products that have been sent over seas or to any place where there has been an additional charge to the company are accepted at a 30% restocking charge.

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